RETURNS/EXCHANGES
We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) to the nearest Hot Topic Store (please verify that item is returnable to store), or by mail using our self-serve return form. Returns/exchanges must be initiated within 30 days of the purchase date. Hot Topic items sell quickly, so contact us as soon as possible to make exchanges. All clearance items purchased on Hottopic.com are final sale and cannot be returned or exchanged.
Please save the invoice you received with your package. It’s your receipt in case you need to return/exchange your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Hot Topic is not responsible for lost or damaged packages. Merchandise purchased with a credit card or gift card can be returned or exchanged at your local Hot Topic store if you have your order confirmation.
Returning by Mail
If you have an order number, you can easily use our self-serve return form.
Fill out the fields on the return form that was provided with your order. Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order. Fill out the fields on the return form that was provided with your order. Use the pre-authorized return shipping label provided and drop off to any UPS store. Hot Topic is not responsible for lost or damaged packages. You will not be reimbursed for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.
Hot Topic Returns - 6001 Reliance Dr. La Vergne, TN 37086
Returning to Hot Topic Stores
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Hot Topic location. All merchandise must be returned in its original packaged and ticketed, unused, and resalable condition. All clearance purchases are final sales. Find a Store.
- •Merchandise refunds are valid within 30 days of purchase; collectible figure refunds are valid within 7 days of purchase.
- •Defective merchandise will be refunded or exchanged within 90 days of purchase.
- •All refunds are processed to the original form of payment.
- •If you do not have the original receipt or original purchase date is greater than 30 days, we will be happy to exchange the merchandise for you or issue a gift card credit at the current selling price.
- •Bulk Purchases, purchases of greater than five (5) items of the same merchandise SKU, may not be returned and are final sale; click here for more details.
Exchanges
Call us at 800-892-8674 and we’ll quickly place an exchange order for you or visit your nearest Hot Topic store. If you have an order number, you can easily use our self-serve return form
Merchandise Exceptions
Beauty: Makeup / Fragrance - All sales are final and cannot be returned or exchanged.
Body Jewelry - All sales are final and cannot be returned or exchanged.
Candy and any other consumable products - All sales are final and cannot be returned or exchanged.
Clearance - All sales are final and cannot be returned or exchanged.
Collectibles: Blind Merchandise - All sales are final and cannot be returned or exchanged.
Collectibles: Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case.
Collectibles: High End - Can only be returned or exchanged within 7 days of purchase (in-store) and 7 days of receiving item (online).
Electronics - Cannot be returned if opened.
Fashion Masks, Face Masks, Bandanas - All sales are final and cannot be returned or exchanged.
Gift Cards - Cannot be returned.
Halloween - All Halloween costumes and costume-related items purchased on Hottopic.com are final sale and cannot be returned or exchanged.
Intimates - All sales are final and cannot be returned or exchanged.
Shoes - Returns and exchanges are accepted only via mail.
Swimwear - Can only be returned unworn with original tags intact and sanitary panel in place.
Vinyl Records / CDs - Cannot be returned if opened.
Refunds
We'll process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 7 business days if in the U.S. and 14 business days if international, from the date of the order cancellation. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable at this time. To learn more about shipping surcharges, check out our Shipping FAQs.
International Returns
We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by mail using our self-serve return form. You will not be reimbursed for original or return postage. Returns/exchanges must be initiated within 30 days of the purchase date.
Please save the invoice you received with your package. It’s your receipt in case you need to return/exchange your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Hot Topic is not responsible for lost or damaged packages. If you have an order number, you can easily use our self-serve return form.
Fill out the fields on the self-serve return form that was provided with your order. Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order. Drop your package off at your international carrier of choice. We recommend you choose a return option with tracking information, as it helps our customer service team better assist you by verifying if and when the return package has arrived in our warehouse. We cannot reimburse you for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.
Hot Topic Returns - 6001 Reliance Dr. La Vergne, TN 37086
Customer Service
Still have questions? Call 800-892-8674 For international customers, call +1626-603-3182 or respond via email.