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RETURNS/EXCHANGES
We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, return your item(s) by mail using our self-serve return form. Returns/exchanges must be initiated within 30 days of the purchase date. Her Universe items sell quickly, so contact us as soon as possible to make exchanges. All clearance items purchased on Heruniverse.com are final sale and cannot be returned or exchanged.
Please save the invoice you received with your package. It’s your receipt in case you need to return/exchange your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Her Universe is not responsible for lost or damaged packages.
Returning by Mail
If you have an order number, you can easily use our self-serve return form.
Fill out the fields on the return form that was provided with your order. Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order. Fill out the fields on the return form that was provided with your order. Use the pre-authorized return shipping label provided and drop off to any UPS store. Her Universe is not responsible for lost or damaged packages. You will not be reimbursed for original or return postage. You will not receive a refund for your return until we receive your returned item. Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.
Her Universe Returns - 6001 Reliance Dr. La Vergne, TN 37086
Exchanges
Call us at 855-484-6853 and we’ll quickly place an exchange order for you. If you have an order number, you can easily use our self-serve return form
Merchandise Exceptions
Clearance - All sales are final and cannot be returned or exchanged.
Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. POP! Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. Her Universe policy states that a box flaw is not considered a true defect as long as the POP! Figure itself is unaffected.
Gift Cards - Cannot be returned.
Shoes - Returns and exchanges are accepted only via mail.
Makeup / Fragrance - Cannot be returned if opened.
Refunds
We'll process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 7 business days if in the U.S. and 14 business days if international, from the date of the order cancellation. You will not be reimbursed for your original or return postage. Shipping surcharges are not refundable at this time. To learn more about shipping surcharges, check out our Shipping FAQs.
Customer Service
Still have questions? Call 855-484-6853 For international customers, call +1626-603-3227 or respond via email.